RESOURCES FOR RESIDENTS & FAQ

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Power outage? Internet not working? Need medical attention? Please utilize our local list below to aid in mitigating some common day-to-day emergencies, both big and small.


Frequently Asked Questions

We are here when you need us and able to answer any questions relating to the care of your Hilton Head Island home.

Absolutely!  We are happy to work with anyone who you prefer to work with and is familiar with your home’s needs. Simply provide us with their contact information and we will be sure to use them as necessary.  If you do not have a contractor for a specific problem, we are here to make suggestions where there is a void and we stand behind the work of all of our preferred vendors.

Our recommendation for all of our clients who keep cars unattended for long periods of time is to purchase a ‘trickle charger’.  These devices are inexpensive (less than $25) and can be purchased at various automotive stores or discount stores.  These devices shut off automatically when the battery is fully charged, preserving the life of your battery.  Other methods (ie: unhooking the battery, or starting the car weekly) actually drain the car battery and are not recommended.

Palmetto Electric Cooperative recommends setting your thermostat to 78-80 in the summer months and 60-63 during the colder months. Our inspectors proactively adjust this setting for our clients when the seasons change to maximize your home’s energy efficiency.

Home Watch Services’ policy is to follow the hurricane and tropical storm’s path, paying close attention to the cone of the storm system.  Within 72 hours prior to the storm’s anticipated arrival, we will provide the following services to ‘close up’ all client homes:

  • The securing of, or bringing inside, all outdoor items that could become airborne
  • The opening of any flood ventilation systems around the home
  • The installation of any accordion type shutters to protect the windows/doors of the home.  Shutter systems must be serviced (every 1-2 years) and in working order to ensure proper installation.  Keys must be made available for any accordion shutters that require keys.
  • The scheduling and facilitation of any contractor-installed ‘panel shutters’. During hurricane season, our contractors are licensed and insured to responsibly, and efficiently, take care of this task for all of our clients who are facing an imminent threat to their home (Home Watch Services cannot guarantee the shuttering of homes that have panels due to the fact that securing these panels can be extremely time consuming in an emergency situation, hardware oftentimes does not function properly, wall anchors loosen, holes to not line up, panels may not have been tested and therefore may not fit properly, to name a few).

Turning off the water to the home will not affect the irrigation or pool equipment.  During all home inspections, we run the water inside of the home to inspect and properly maintain plumbing fixtures throughout the residence. Furthermore, we encourage all of our clients to leave the hot water heater on while away to maintain a water temperature of 120 degrees inside the tank, which automatically prevents the growth of bacteria inside the water heater (this occurs when the water temperature within the tankdrops below 115 degrees).


Contact us to schedule a complimentary home watch quote

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